Friday, September 26, 2008

HALLELUJAH - NO HIDDEN FEES

I love this site and the Southwest Airlines philosophy about no hidden fees. Now if they could do one with Leonard Cohen’s version of Hallelujah:-)

I’m not in their shoes to judge but I fear airlines have forgotten what led to the demise of the railroads. It wasn’t just that freeways became commonplace. It was because they forgot they were in the “experience” business, not just the “transportation” business.

Southwest gets it.

Thursday, September 25, 2008

THE ONE TRUE CHURCH

Religions often claim to be the one true church or faith. Any one of them might be right for all I know but they can’t all be right and the notion is genius. It has the effect of locking people into an “all or nothing” perspective.

Reminds me of what my Dad would often say if I disagreed with him politically… “why don’t you move to Russia then” or “you just as well jump off a bridge.”

While I have a deep personal faith, for 30 years now, I haven’t overtly practiced formal or structured religion like the one in which I was raised. But deep down, major parts of that belief system is still a part of me.

I was also Republican when I grew up because my Mother and Father were…until I learned that in my past there had been Republicans who leaned toward FDR and Democrats who admired Dwight D. Eisenhower (not only as President but a great Grandfather figure growing up) and that I could pick and choose parts of both or be an Independent.

Political action committees, political parties, nationalism, regionalism, “being true to your school“, etc. can also have the effect of being the “one true church.” Meaning, they seem like tribal affiliations that help a lot of people make quick, all or nothing decisions…like straight ticket voting.

Very efficient when you think about it. But they seem to breed ideologues, who put being consistent above thinking.

And that’s where it breaks down for me…when people start to think “all or nothing.” Either you buy into every precept of the group or you don’t and then you’re unfaithful. So that if one precept is challenged, it has the effect of challenging an entire belief system.

This leads people or forces them to choose between a right to hunt or banning assault weapons or handguns in certain jurisdictions where they are a big problem and hunting isn’t the issue at all.

It forces people to choose between right to life and quality of life. Or to believe a 1 cent tax on prepared meals is regressive so if you are for it, you must not care about social and economic justice.

These belief systems worry me when they become controlling…when you’re either on my team or you’re not…when they chill debate and critical thinking vs. serve as a context to ask questions.

Wednesday, September 24, 2008

SOCIAL ENTERPRISE

DCVB doesn’t have an annual meeting per se. Instead, we produce the Durham Annual Tribute Luncheon.

The next one, April 29th, will be unique because it will be held on the stage of the new Durham Performing Arts Center. Each year the ATL honors individuals or groups that significantly contribute to shaping Durham’s unique brand and sense of place.

Durham is a caring community and one aspect of the brand has been shaped by innovative groups or organizations that have used earned income to forward social purposes. They are non-profits often categorized as social enterprise or social capitalists. The honorees on April 29, listed below, are emblematic of many others and have earned national reputations both for social enterprise and for Durham:

Eno River Association
TROSA
Self Help
SEEDS
Latino Community Credit Union
UDI
Duke-Durham Neighborhood Partnership
SFJ Ventures

Tuesday, September 23, 2008

YANKEE STADIUM

Watching the ceremonies and game commentary surrounding the last game in Yankee Stadium revealed just how important sense of place is.

Personally, I felt a twinge of loss and melancholy. Yankee Stadium and the Yankees represented a serious connection between my Father and me. Through all that made us different as I grew up, we could always talk about the Yankees and the “House that Ruth Built.”

Until yesterday I didn’t realize Yankee Stadium was built the year after my Father was born (he passed away in 2001, just a few weeks after 9/11.) It felt like a part of him died all over again.

I’m sure the replica across the street in the Bronx will be a sight to see. And it will earn its owners more millions from fancy skyboxes, etc.

But to the majority of fans, current and former players and managers and sports broadcasters, it will never replace what will disappear when the real Yankee Stadium is torn down girder by girder.

Not everything old is valuable. But unfortunately the profit motive rarely makes a distinction until it is too late or unless significant historic tax credits can be leveraged.

Monday, September 22, 2008

WAFFLE HOUSE

I stopped by the Waffle House down near Fayetteville Road and NC 54 on Sunday. I was in that area on an errand. I sat at the counter.

It is a joy to watch a team committed to customer service. Every person working that morning shift was energized, welcoming, engaging and spirited.

They were talking politely to one another as they called orders. Pouring coffee for people who were waiting for a table, joking and laughing and enjoying their work without skipping a beat. Everyone there at one time or another made eye contact and without being intrusive, radiated a joy for people and their work.

Food was good too. You can build big buildings, grand plazas and cathedrals but in the end impressions created by bricks and mortar don’t last. Genuine customer service does.