Wednesday, October 15, 2008

MY DNA

I made several attempts as the 60’s ended and ‘70’s began to enlist in the military. I had friends and associates dying in Vietnam. I had blown a knee out in high school and no matter how many times I tried to explain it away, they wouldn’t take me.

Ironically, during the same time, I was also turning against the war. And today I see how my outward drive to enlist belied how ambivalent I was inside. Funny thing about my wiring, I can’t stand sitting on a fence, so even when I’m conflicted I’m usually in motion.

But wiring is to my point…one of the things I’m looking forward to in my life after destination marketing…at least the part directly managing DMO’s, is writing some long postponed family histories.

I love history in general but researching my own background has given me insight into why some things seem in my wiring. People see me stand up for Durham, stand up against unfairness…even sounding much more combative at times than I meant too. People who know me though have always been able to sense the empathy that belies my more outward indefatigability (Bob Ashley’s term but I like it) in the face of issues.

I’ve never been anywhere near combat or served in the military. Nor was I exposed to it a lot growing up. But I must admit I find it throughout my background. My Father was in Europe in World War II and has all kinds of photos including some from the Dachau concentration camp in Germany. He wouldn’t talk about his time in Europe…only about how hard he worked to get home as soon as possible at the end of the War. Now that he’s gone I have a display case of all of his memorabilia. I keep it in honor of him but also because these items remind me of growing up and the sense of intrigue and “awe “ that came from going through these things…sometimes when my parents weren’t home along with how much I love and miss him.

I think he was down-low about a lot of stuff because he saw me play too much “cowboys and Indians” or “Blue and the Gray” and didn’t want to make it too real. And maybe because his best friend (the father of my best friend) had fought in both WWII and Korea and been a prisoner of war in both…although the latter was the subject of a lot of kidding between the two.

Maybe it was because my middle namesake uncle (really his cousin) and closest friend growing up was killed when the B-26 in which he was a tail gunner was shot down while bombing the Nervesa Causeway in Northeastern Italy while flying out of Corsica in 1944. A kind farmer buried the crew in his orchard, with their dog tags over each cross. At the end of the war my family had his body shipped home and reinterred on the ranch in a small family cemetery.

I visited that cemetery often. It was where I could make friends as a boy with four generations. I stay in touch with that hallowed ground via Google Earth even today.

The closest thing I had to a Brother was my uncle, 6 years my senior. He flew 300+ missions over North Vietnam as a decorated F4-C jet fighter pilot. A couple of years after he got home from two tours, he was killed in the line of duty working for what was then the DEA flying surveillance on the Dominguez drug family in Mexico. We spent a lot of time together before and after his time in Vietnam but we didn’t discuss that stuff…he knew my feelings about that war and I didn’t want him to feel any more pain than he did. He knew how proud of him I was, and still am. I was my Grandfather’s (his Father’s) “fortunate son” as the song goes, but while my uncle never could truly feel my Grandfather’s pride in him, I could.

My great, great grandfather grew up with Mark Twain in Missouri before he was called Mark Twain. They went west together but then split up after a failed attempt at mining in Nevada. My great, great joined the Union Army as a cavalry trooper during the Civil War and was stationed in Utah and Idaho making sure Mormons didn’t join either side, fighting Indians and keeping overland supply routes open. I’ve often wondered if he was involved in a battle that became the greatest massacre in American History in the last half of the 19th century, near Preston Idaho. I hope not. Two of my friends growing up are Shoshone, the tribe involved. I know now, didn’t know then, though, that my Great Great was slightly wounded saving his commanding officer and the graze left his mustache lop-sided:-)

I’m descended through my Fraternal Grandmother from my first ancestor on this continent, a Huguenot refugee from France who came over in the 1600’s, settled in Topsfield Mass, and fought in King Phillips War--the first major war between colonists and American Indians. It was the longest--and per capita, bloodiest--in American history. His name was Pierre de Chamois which in a short time became “Shumway.”

I don’t glory in what these people did nor was all of it admirable. But they did what they thought was their duty and I do admire that. They were obviously much tougher than I am. But maybe, just maybe, some of that DNA is what makes me, in the words of columnist Bob Ashley, “indefatigable” in defense and promotion of Durham.

Knowing this background, and even though I don’t believe the war in Iraq was necessary and in fact counterproductive to its alleged purpose, I’m even more convinced it is a travesty that no matter the good intentions…no matter how hard we try…this country never does justice in healthcare or any other way to the people who have, and continue to defend us.

Thursday, October 09, 2008

MEALS TAX REACTION DÉJÀ VU

Many restaurants not only support the prepared meals tax, they helped shape it, rolling up their sleeves to give constructive input on the uses. Chefs like Scott Howell and Wilma Dillard are even honorary co-chairs. The majority of Durham restaurateurs realize it is a tax on consumption, added after the bill, not a tax on restaurants. They believe Durham voters should make up their minds without interference.

The objections; however, of a the Raleigh-based state restaurant association is a reminder of those raised by a hotel chain or two when room occupancies taxes were introduced in the ’60’s and ‘70’s as a more fair and effective way to self-fund visitor promotion (vs. memberships paid only by a few cobbled together with grants). “This isn’t fair. Why are we being singled out, etc?” But the occupancy tax, where modest and used as intended, has been the biggest boon to attracting visitor commerce of any development in the last 50 years.

But the downside is the burden is born entirely by the 1 in 4 of all visitors who stay overnight in commercial lodging. The inherent inequity in the occupancy tax-only formula is that in Durham, for example, restaurants harvest 26 cents out of every dollar of visitor commerce, compared to 21% by lodging properties. I hear the restaurant associations, both national and state herald how important visitor commerce is now to restaurants (40% of fine dining, 20-25% of family or casual dining, and 15-20% of quickservice), but object to permitting their customers to help self-fund the costs of destination marketing and development. I don’t see that logic.

They herald what comes their way as the fruits of a special tax on lodging customers, but then strenuously object to being “singled out” as they put it, when asked to pitch in?

It seems that rather than playing the victim, many Durham restaurants are taking a better route, believing it is now time for restaurants to permit their customers (both day-trip and overnight) to help in the process of, not only drawing visitors, but developing and maintaining Durham as a destination. After all, this isn’t a tax on the businesses, though these businesses stand to greatly benefit. One particular vocal opponent is handing customers a flyer complaining about fuel costs and that the penny on the dollar meals levy will be a burden.

But he isn’t going to pay it. It doesn’t come off his bottom line. The proposed prepared meals tax is on consumption, and added after the bill. So the “Woe is me,” sentiment raised by the state association just doesn’t resonate. Restaurants complain when customers don’t tip…why are they objecting to their customers freedom to vote yes on a tip to improve Durham.

The reason occupancy taxes have worked so well (where used appropriately) is they took the old membership model, where a very few paid but everyone benefited, and made it much more democratic and effective. All the penny on the dollar prepared meals tax does is ask another group of direct beneficiaries to do the same in a very manageable, democratic way.

What’s even more puzzling about all of this is the state restaurant association itself helped pioneer the prepared meals tax in North Carolina during the last recession, delivering it on a silver platter to the state’s largest two cities and counties and scores of towns, including their home base Raleigh…and without any kind of referendum.

Then, as a 1999 email I have from the association tells it, some members got in a snit because the legislature repealed the tax on groceries. You see, those in the snit seriously confuse grocery stores and restaurants as competition. Huh? I may have missed a class or two during economics 101, but groceries fall under necessities and dining out falls under leisure activities. Restaurants don’t compete with grocery stores, they compete with other leisure choices.

To make things appear very hypocritical, while the association vehemently objects to Durham residents getting a clear and unfettered choice at the polls, it has turned a blind eye when convenient to requests of a powerful legislator or two when Fayetteville and the Outer Banks received the tax with no referendum required.

So if it works where the association pioneered it and it works when convenient, why be so adamant and hostile when a community like Durham wants to let voters decide, unfettered by outside interference on a proposal that is far more well thought out and to the industry’s benefit than any it has approved in the past? The state restaurant folks are good people, but this sure seems like a big double standards.

It is time for restaurants, as many Durham restaurant owners already believe, to be at the table…not just to harvest visitor commerce, but to let their customers, 40% of whom in Durham are visitors and non-resident commuters, shoulder some of the burden of developing and maintaining Durham as a visitor destination.

Usually the private industry points to elected officials as unreasonable. But in Durham’s proposed meals tax, elected officials have worked hand in hand with the Tourism Development Authority and other stakeholders including restaurateurs on a proposal that makes more sense than any prepared meals tax I’ve read about…dedicated uses that benefit restaurants and diners…, e.g., cleanup and beautification (food wrappers make up 20% of the litter stream), workforce training, visitor promotion, and building and upkeep of cultural, civic, and recreational projects like theaters, museums, etc.

Judging from news reports, the restaurant association dismisses these as “pet” projects. But this is the same group that supported this same tax in the state’s two largest communities and counties to pay for convention centers, a narrow type of visitor business that is proportionately far less beneficial to restaurants, than the types promoted by Durham’s uses.

After 50 years of seeing how well the special tax on overnight hotel guests works, you’d think the restaurant industry would more easily grasp how permitting their customers to play a part in visitor commerce would be a snap.

For now though, the association is taking the same “no and hell no” approach taken by early occupancy tax opponents, but it is only a matter of time. When the day comes though, and it will come, hopefully they get a deal with a fraction of the benefits in the Durham referendum.

Thursday, October 02, 2008

INCENSED

I’m incensed that Raleigh interests are meddling in Durham’s consideration of a proposed prepared food tax. Without questioning their motives, as Durham voters we just don’t need them to tell us how to vote.

Raleigh has had this tax since ’92. For a Raleigh resident to form and fund an organization called Durham Citizens Against The Food Tax seems insidious no matter who is “strapped to the front bumper.” While they have picked up the issue of regressivity, long disproven, there are still legitimate viewpoints on all sides. But Durham voters are perfectly able to sort through a full discussion of the issues without outsiders meddling and fogging the issues.

The discussion at the People’s Alliance resulting in that organization’s endorsement of the referendum is an excellent example of Durham’s ability for passionate, intelligent debate. But this Raleigh based so-called “Durham Citizens” group is betting that the news media will never have the resources to dig down and reveal it for what it is…or that even if it does, Durham voters will be so confused they will vote based on a smokescreen.

It reminds me of when Raleigh interests tried to steal the Bulls and move them to Raleigh (ironically intending to use Wake County’s meals tax which never did have voter approval). Significant Raleigh resources were deployed to help narrowly defeat a Durham bond issue to build a new stadium.

This type of interference from outside the community, especially from neighbors who are part of the Triangle family is arrogant, condescending and an insult to Durham residents.

Why shouldn’t Durham residents have the right to consider asking Raleigh residents working in Durham (3 out of 5 jobs are held by non-resident commuters) to shoulder a tax Raleigh has asked us to pay for the last 15 years when we dine out there.

Back off Raleigh. Last time I checked you don’t get to vote here.

Tuesday, September 30, 2008

THE ACCIDENTAL CAREER

On occasion I get asked how I found my career, specifically, how I found something in which I could work my entire life so far. The truth is, I backed into it.

As an undergraduate student at Brigham Young University, I got a part-time job inventorying the physical plant or all of the buildings on campus. I hated it for reasons I don’t recall.

Lesson learned: It taught me the importance of conducting an inventory and I’ve incorporated that basic step throughout my career in destination or community marketing. It also taught me how an engineer’s mind works.

I don’t remember how but in a few weeks, I landed in the Office of Tours and Conferences. In those days, the two summer school sessions weren’t enough to keep people employed in departments responsible for “housing” and “foodservice” so our office promoted and facilitated scores of week-long “youth” conferences. Big perk – supervising the President’s box at football games.

Lessons learned: Event coordination and facilitation, business travel, inter-agency politics, branding and development of marketing tools and my first real life experiences at management.

When I graduated, I made my way to law school but I was married and had a baby daughter so I needed a full time job so I could go to school at night. I landed in a chamber of commerce department that had been dormant for years and unbeknownst to me at the time had its own board of directors. As I came on board during its resurrection, it was separating to become an independent organization as all but 3% of DMO’s are today.

Lessons learned: Community marketing, my first big missteps in management, rough house and very personal politics…and that unless I could be on the Supreme Court, I didn’t much like the study or practice of law and personally, the personal loss inherent in some career decisions.

Big lesson: That this work, community marketing, is important, exciting, challenging and that I was good at it.

So when I say I need to detox before I decide what to do next, I mean two things. One, obviously after nearly 40 years, destination marketing is a passion and somewhat addictive and I need to clear my head and two, I might just back into what I do in the next phase of my life.

Monday, September 29, 2008

WILL EVERYTHING GO SELF SERVE?

With half of all adults having worked in restaurants during their lives and 1 in 3 having their first job in one, you would think we’d have a better sense of the of the following projections in the 2008 Restaurant Industry Forecast:
  • Culinary arts are already a key part of why Durham is distinct.

  • Restaurant jobs are growing at three times overall the rate of all jobs nationwide.

  • Restaurants will add 2 million new jobs by 2018.

  • Demand for chefs and head cooks will increase by 16% over 10 years.

  • Restaurants account for 1 in 5 jobs added to the economy annual.

  • Foodservice managers will increase 11% in the next 10 years.
So it is great that a portion of the proposed prepared food tax on the referendum will go to hospitality workforce training if it passes in November. Things like the award winning Durham Careers In Hospitality program in Durham Public Schools and NCCU’s newly accredited Hospitality Degree Program are already up and prepared to expand. Restaurants will need to be competitive for labor because the labor pool coming of age will shrink by 7%.