Wednesday, June 30, 2010

Volunteerism – Reason To Believe In The Durham Brand

One of several scientifically distilled values inherent in the Durham NC brand is that it is a caring community. Not that “caring” is unique to Durham but that Durham’s character and the way it cares is distinct.volunteerism

A study of volunteerism by the Corporation for National Community Service seems to bear that out.

Durham with 33.3% of its population volunteering is second to Asheville at 36.5% among the State’s major cities but also higher than the National average at 26.5% and State Average at 26.6%.

Significantly, where Durham excels even more is in volunteer hours per resident at nearly 50, with Greensboro second at 40.2%, the Nation at 34.4% and the State overall at 30.6%

Below are links and details for NC’s largest cities:

US 26.5/34.4 http://www.volunteeringinamerica.gov/national

North Carolina 26.6/30.6 http://www.volunteeringinamerica.gov/NC

Durham 33.3/49.4 per http://www.volunteeringinamerica.gov/NC/Durham

Asheville 36.5/33.5 http://www.volunteeringinamerica.gov/NC/Asheville

Winston-Salem 28.8/30.3 http://www.volunteeringinamerica.gov/NC/Winston-Salem

Charlotte 28.2/32.4 http://www.volunteeringinamerica.gov/NC/Charlotte

Fayetteville 27.2 http://www.volunteeringinamerica.gov/NC/Fayetteville

Greensboro 27/40.2 http://www.volunteeringinamerica.gov/NC/Greensboro

Raleigh 23/24 http://www.volunteeringinamerica.gov/NC/Raleigh

Tuesday, June 29, 2010

10 Attributes to Thrive In A Fast-Paced Workplace

After nearly 40 years of selecting talent for Destination Marketing Organizations, Michael Mathieu’s Corner Office Q & A a week ago in the Sunday New York Times reminded me of just how complex it can be and the attributes and predispositions that were much more important than raw talent or education or just the ability to check thinks off a list.CORNER-articleInline

He does a cool job of setting up readers with the usual, hire the best, let them do their job and then subtly distributes the caveats, some of which appear in my ten characteristics and proclivities of people who thrived around me and in the the organizations I led:

  • comfortable in a fast paced environment with a constantly moving target

  • always growing and improving, personally and organizationally

  • driven to fully utilize and adapt technology to leverage productivity

  • passionate, altruistic and always willing and able to dissent and make their voice heard

  • always asking questions and able to thrive in ambiguity and make order and find clarity out of chaos (worded very well by Mathieu)

  • comfortable processing concepts, fearless when worried about “looking dumb”

  • always thirsty for knowledge and innovation and insatiable readers

  • willing and able to confront injustice and speak up about what’s right

  • ability to get things done, in concert, and while thinking strategically

  • clear and aligned about goals and vision

A tendency I never overcame was never willingly giving up on people even when it was clear they didn't fill the bill, ultimately making it hard on myself, the organization and the people who weren’t a good fit. I had it backwards. I tended to hire fast and fire slow when the best practice is to hire slow and fire fast.

But thanks over my career to help from other team members and invaluable coaching from people like Don Clifton, founder and chair of SRI, now SRI Gallup who passed away earlier this decade and David Camner, each who at two distinct points in my career helped me become much, much better at selecting talent and team. It is one area where I grew the most in my career and still didn’t get anywhere close to where I wanted to be.

Monday, June 28, 2010

Most Business People Are Career Politicians

I always smile whenever a candidate for elected office says he/she should be elected because they’ve been in business, in the real world and not politics (very different than government.)

In my experience, many business people are a lot more like their stereotype of politicians than they admit. Each exists in a push and shove, dog-eat-dog, survival of the fittest, win-at-all-cost atmosphere that fosters chest-beating and negative campaigning (it started first in business) and more than a little anecdotal rather than information based decision-making.Print

A good example is a couple of business types, I'm told, who felt they had to demonize the idea of a museum of local Durham history in order to leapfrog it with new theater. They did a good job, even though the theater could easily waited its turn and stood on its own merits including the fact that, primarily dark during the day, it would preserve office parking required by lenders.

But there is an extended half-life when something is demonized.

We now we have the theater, a good thing, but we still don’t have a museum of Durham history, another good thing and still the top cultural priority for two thirds of Durham residents as scientifically polled as well as the top priority identified by consultants in the cultural master plan.

This came to mind recently during a conversation with one of those people who are the 1 in 10 who don’t like this community and for whom it must be pure hell living where residents have twice the level of community pride that is the norm for other communities.

Also retired as the owner of a business, he wasted no time on pleasantries and began trashing the idea of a museum of Durham history. He was formerly in a business where customers didn't talk back and he didn’t anticipate that I wasn’t afraid to stand up to him and I had a lot of information at my fingertips.

His rationale was initially that the local museum in Raleigh which he had heard second hand wasn’t successful, dismissing that the supporters for a local museum here in Durham have studied many others of this type and had professionals do the same. But even before he knew that, I dare say his opinions had hardened to basalt while cocooned from any information he didn’t want to hear.

This was also obviously someone who doesn’t grasp that no matter how proximate, communities have very distinct personalities and character (or lack of) and just because something does or doesn’t work in one, doesn’t mean it is right or wrong for the other.

I’m familiar enough with Raleigh to hazard an informed opinion that a lack of support for a local museum of history there may simply rest on two reasons, unique to that community. One, the fact that the General Assembly appropriated tax dollars collected statewide to build and operate a huge history museum there, which may have sucked the oxygen out of the local effort there and two, Raleigh’s far more inclined to “big game hunting” and as such vulnerable to the hubris of appearing “major league.”

Of course, lack of support for a local history museum there may also be a reflection of that community’s relatively low self-esteem among its residents according to several scientific polls. Or similarly, its consistently low image among North Carolinians over several polls when compared to the five largest cities, facts often masked by the hubris of its real estate community (also a hotbed for slander about Durham.)

But this guy’s real reason seemed to me that he doesn’t like paying taxes for anything. He’s the type who probably rails against local government about everything from paving streets to replacing sewer and water pipe to public health to just about anything it takes to sustain a community and, yup, foster an environment crucial for businesses like the one he had.

He was momentarily stunned but not silenced by the fact that visitors as a source of economic development for Durham annually generates $40 million annually for local government and if marketing resources weren’t diverted, could be $60 million each year. more than enough to cover cultural facilities and operation.

But again, his business, when he worked, wasn’t regulated, collected no taxes on services and enjoyed constricted supply and built in demand. So one can’t be surprised that he doesn’t understand what makes a community tic.

You see, there are many business people who haven’t been in the “real world” either.

But there are many compelling reasons, beyond just entertainment, for building a museum of local Durham history, five of which readily come to mind:

  • Tax Revenue. It will help Durham harvest more taxable visitor spending (broadening the burden on residents) by in-filling a gap in its cultural infrastructure.

  • Story Telling . it will give children, students, newcomers and relocating executives a place to get in touch with Durham’s story. People who grasp that story are more inclined to be engaged as activists, volunteers and philanthropy.

  • Synergy. It will augment Durham’s historic sites by providing exhibition space to stir interest in those locations, making them more sustainable. It will complement rather than undermine other cultural facilities and programming.

  • Preservation. It will be a vigilant testimony to what makes the community distinct and unique and insulate its character and personality from the pressures of development and generica.

  • Future Generations. As a repository of innovations and artifact, it will inspire future generations to build on the temporal qualities that make Durham, well, Durham…creative, entrepreneurial, caring, innovative, accepting etc.

Friday, June 25, 2010

Buying A New Car Is Getting Better But…

I hate the process of buying a new car but there is hope.



The local dealership through which the process had been easy and seamless the last 10 years or so had unfortunately swapped out Jeep for another brand.htbnc_overview Then the local dealership that picked Jeep up must have gotten slammed when Chrysler hit a rough patch in this downturn.



So the Jeep dealership was picked up by yet another local dealer but nothing from the database of the original dealer was accessible so it was like starting all over again.



The easy part was using the Jeep.com site to identify exactly what I wanted in every detail and then select dealers both here and in surrounding communities from which I requested proposals emailed back to me.



Then I ran into the old school process. The local dealership (I always buy local if I can help it) seemed very disorganized…and while I received several calls to check on status, I never could get the details emailed to me as promised.



I did hear back right away via email from a young sales person at the dealership in Burlington (Durham is between Burlington and Raleigh.) He was not only first to respond in email but he keep nearly the entire process “new school.”



The others I had selected in a radius from Durham eventually returned my email but then just used it to try to persuade me me to come in and discuss my request and I could tell go back through the old school process. No way!



I didn’t want to drive all the way over just to sit down and get taken back right through the usual . They had the information on what I wanted, they had access to what I’ve bought in the past. I didn’t need to waste the time until they confirmed they had the vehicle I had selected and provided interest rates and payment options for both purchase and/or lease.



So I kept working with young Christian at Nichols in Burlington. He was great. I could tell he was relatively new but he was comfortable in email. It took him a week of calls to other dealers to run down the vehicle I wanted. He also used email to provide finance details and even gave me a link to fill our the credit application online.



Now I could tell Christian was having to work through a few old schoolers at Nichols but even they stayed in email, where I could keep up to date and respond from my phone.



When I did go over to pick it up, I got an hour of the “old school” shuffle and wait so common to buying a new car. But still it was great progress and by the next trade in, I wouldn’t be surprised to find a whole new generation of very tech savvy sales people and hopefully a transformed process.



Otherwise, I’ll just try to buy it online directly from the factory and have it delivered to my driveway. And if dealers don’t figure that out and streamline this process, they will soon be nothing more than parts and service shops.

Thursday, June 24, 2010

NCCU Stands For Sense of Place

Sometimes retaining a community’s unique sense of place rests on the extraordinarily actions of an individual like Charlie Nelms, who made a special effort to preserve the tiny, picturesque Holy Cross Catholic Church.Former Holy Cross Catholic Church at NCCU

I have fond memories of the little, stone building from more than two decades ago when during my first year in Durham I travelled NC 55 to Downtown.

As it turned into Alston Avenue, framing the east side of the North Carolina Central University (NCCU) campus, I drove past the church each day, often seeing what looked like people out grilling in the parking lot as a fundraiser.

Charlie is chancellor of NCCU and took time from overseeing the school’s centennial celebration of its founding to cut through red tape and save the little church as it awaited demotion to make room for construction of an important new facility for training nurses.

cnelms

More than picturesque, until it moved to a larger, new building, the little church was one of the first for Catholic African Americans in the state and the parking lot had served as overflow parking for the University’s celebrated Law School.

Thanks to Charlie, Holy Cross was moved two months ago to the other side of campus and placed near the main entrance to the campus to be adaptively reused as a unique meeting space, fittingly between a soon-to-be created Centennial Gardens for reflection and special events and the restored home of the founder, Dr. James E. Shepard.

NCCU is a pivotal part of Durham’s unique sense of place. The action by Chancellor Nelms pales in comparison to his lifetime of achievements but this one small act is how a community hits forward without saying goodbye to yesterday.